Frequently Asked Questions

We accept After Pay, PayPal, Shop Pay, Apple Pay, Visa, Mastercard, Amex payments.

Please refer to our Returns & Refunds page here: https://thegoodsource.co.nz/pages/returns-refunds

We aim to process your order within 24 business hours.

Once picked up by the courier, parcels within NZ should be delivered in 1-3 working days. Please note any orders placed on weekend days will be shipped out on a Monday morning. 

Please be aware that there may be delays for rural shipping depending on the courier service days in your area. 

If you have any queries regarding the whereabouts of your order, please refer to your tracking and contact NZ post, or reach out to us at info@thegoodsource.co.nz 

Our shipping charges are based on the courier services we use.

New Zealand:     NZ North Island $6.50    NZ South Island $7.50   NZ Rural $9.50 

Australia:             Australia Standard $18.00   Australia Rural  $22.00

International:     All other international countries are $35.00

Please note these prices are in NZD.

We do! Please be aware shipping may take longer depending on the country you live in. Orders may take up to 2-6 weeks to arrive. Note that if you made an order during a busy period (such as over Christmas and New Years) there may be a delay on the arrival of your package.

To find out pricing please refer to the question above this, or visit our shipping page at the footer of the website. 

Here is a blog post from Leaf Shave showing you some tips on how to shave with a safety razor. https://leafshave.com/pages/how-to-shave

You can read more about where our products are made here: https://thegoodsource.co.nz/pages/wheres-it-made 

Here is a simple guide to using your makeup remover pad:

1. Soak your makeup remover pad with warm water, tolerable for your skin (the warmer the water, the more effective, but please be careful not to go too hot especially around your eyes)
2. Squeeze out excess water, then wipe off your makeup as you would using a wipe. See the magic happen!
3. To remove eye makeup, hold the wet makeup pad on your eyes for 10-15 seconds for the makeup to begin breaking down. Then remove carefully remove eye makeup as normal. For waterproof makeup, hold the pad on your eyes for an extra 10-15 seconds as needed
4. Finally, admire your beautiful, clean, makeup free face! Follow up with the rest of your skin care routine.

Looking after your makeup remover pad is important to ensure you get the most use out of it possible! Here are our reccomended tips:

1. Hand wash your makeup remover pad with a small amount of soap or cleanser and WARM water after each use (warm water is most effective for hand washing!). This will mean your pad is clean for you to use again straight away the next day. Using a clean makeup remover pad is also very important for your skins health and effectiveness of the pad itself - you wouldn't use a dirty makeup wipe, would you?
2. After hand washing your pad, hang it to dry on a hook or your towel rail. To avoid any bacteria building up, it is extremely beneficial for your skin to avoid using a continuously damp makeup remover pad.
3. Every 1-2 weeks, put your makeup remover pad in the wash with your towels. Please be aware that some natural colour may run from the black makeup remover pad - so avoid washing it with any whites. The makeup remover pad is safe for your tumble dryer also.

If you have any questions, flick us an email or message, we are happy to help and love to hear any other tips or tricks you have with your makeup remover pad!

To clean your baking mat or muffin cups, simply soak in hot soapy water, and scrub.

For any residue oil build-up, make a paste using baking soda and vinegar, and scrub. 

Dishwasher and oven safe (up to 250deg C). 

Tips for drying: 

Mat: Hang to dry or use our tea towel roll-up technique (head to our Instagram reels to watch!)

Muffin Cups: Shake off excess water and leave upside down on a tea towel. Alternatively, hand dry with tea towel like you would with other dishes, then stack and store.